Shipping Policy
Shipping Made Simple
At Ledjen x Kaula and Craft, we carefully prepare every order so your pieces arrive safely and ready to wear.
Processing Times
Orders are typically processed within 2–4 business days after your order is placed.
Please note that orders are not processed or shipped on weekends or holidays. During new collection launches, sales, or holidays, processing times may be slightly longer.
Shipping Times
Once your order has been shipped, you'll receive a confirmation email with tracking information.
Estimated delivery times:
Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days, when available
Delivery times are estimates and may vary depending on the shipping carrier and destination.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
Order Tracking
Once your order ships, you'll receive a tracking number via email. Please allow up to 48 hours for tracking information to update.
Incorrect Shipping Information
Please double-check your shipping address before completing your order. If an incorrect address is provided, contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or shipped.
Lost, Stolen, or Delayed Packages
Once an order has been shipped, delivery is handled by the shipping carrier. If your tracking information shows that your package was delivered but you cannot locate it, please contact the carrier directly.
If your package is significantly delayed or appears to be lost in transit, contact us at hello@kaulaandcraft.com and we'll do our best to assist.
International Shipping
International shipping is not currently available. Customers may be responsible for customs fees, duties, or taxes associated with international orders.
Questions About Your Order?
We're here to help. Contact us at hello@kaulaandcraft.com with your order number and we'll get back to you as soon as possible.'
Thank you for shopping with Ledjen x Kaula and Craft